Frequently Asked Questions

Yes, tour times are by reservation only! Please call to schedule.

The evaluation and kennel acclimation is a standard PlayDay. We ask that you leave your dog with us for at least 4 hours. During PlayDay we will temperament test and let your dog get accustomed to the smells and operation of our kennel. We want your dog to be comfortable and happy!

We do not allow spectators in the play yards. Dogs become extremely anxious when they see unfamiliar people. We cannot allow owners to walk their dogs to the play yards. Introducing dogs into play groups requires proper training - this is a staff only task.

Dogs are ALWAYS supervised when they are in the play yards.

Yes, there are many dogs that do not enjoy group play. We will not socialize your dog with others. Your dog will have plenty of private play time in seperate play yards.

Yes, as long as they are from the same household. Unfortunately, we cannot board "friends" in the same kennel.

We do not have any breed restrictions. However, we reserve the right to accept or not accept any pet. We take safety of our staff and other pets VERY SERIOUSLY.

All dogs must be at least 16 weeks old and have all required immunizations (Rabies, Parvo/Distemper, and Bordetella). We do not board dogs after their 12th Birdthday. 

Yes, if your dog requires a lunch, bring prepared food or we will feed them our house food. We prepare lunch around 12:00 pm.

 "Remember, a tired dog is a happy dog!"

We encourage play time and exercise. Just like children coming home from school they may be irritable until they eat dinner or relax.

Sometimes, dogs don't take the time to drink water because they are so busy with their friends. We have large equine water pales in all yards and the water is refreshed frequently through out the day. There are also water bowls in every kennel and kitty condo. They are checked throughout the day. We live in a very warm climate and this will also increase the water intake.

The Lowcountry of South Carolina is known for having spotty weather.  Please understand, during inclement weather, we will limit play time and will also cancel PlayDay, if necessary. It is VERY warm in Bluffton during the summer. To accommodate, we have pools, sprinklers, fans, and shade structures. Some breeds may not enjoy PlayDay during the heat of the summer.